Frequently Asked Questions
Everything you need to know about your foodservice orders.
What is the minimum order value for delivery?
To qualify for our standard delivery service, we require a minimum order value of £50. Orders below this amount may be available for warehouse collection.
How do you ensure the freshness of chilled and frozen goods?
We utilize a fleet of temperature-controlled vehicles monitored in real-time. This ensures that all frozen and chilled products remain at their required temperatures from our warehouse to your kitchen.
What are your standard delivery lead times?
Orders placed before 4:00 PM are typically processed for next-day delivery, depending on your specific regional route schedule.
Can I set up a trade credit account?
Yes, we offer trade accounts for established businesses. You can download the application form from our 'Trade' page or contact our finance department to begin the credit check process.
What is your policy on damaged or missing items?
Please inspect your delivery upon arrival. Any discrepancies or damages must be reported to the driver and noted on the delivery note, or phoned into our office within 24 hours for a credit or replacement.
Do you provide allergen information for your products?
Full technical specifications and allergen data sheets are available for every product we stock. These can be requested through our customer service portal or found in the product descriptions online.